Privacy Notice

As per: 10 April 2015 Your trust is important to us. We therefore take the topic of data protection very seriously and care about ensuring an appropriate level of security. In order to know which kind of personal data we collect and for which purposes we use this data, please read the following notice carefully.

Collection, Processing and Use of Personal Data

You may generally use our websites without providing any information about yourself. Personal data is generally only collected if you provide this information to us on your own initiative, for example when placing an order or registering for a newsletter. Accordingly, we use the personal data you entered to execute and process your order or to provide the service you requested. If you have registered for a newsletter, we use the data you entered when registering in order to send the newsletter. Your information will not be passed on to a third party with the sole exception of partner undertakings who are responsible for the technical processing involved in sending the newsletter. However, even in these cases the scope of the transmitted data is limited to the minimum amount necessary. Users who no longer wish to receive our newsletter can unsubscribe by using a simple deregistration function which is provided in every email sent. All data is saved and processed in accordance with the applicable legal provisions, in particular the German Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) and the German Telemedia Act (Telemediengesetz, TMG).

Disclosure to Third Parties

We only pass on your personal data to third parties if there is a legal obligation to do so or if you have given your prior consent. In particular, we will not sell or rent your data to third parties or otherwise transmit your data to third parties for marketing or advertising purposes.

Rectification, Blocking, Deletion of Your Data

Your personal data will be deleted when it is no longer required to fulfil the purpose for which it was saved or saving it is no longer permissible for other legal reasons or if you revoke your consent. In the event that deleting the data infringes statutory or contractual retention obligations the relevant data will instead be blocked. Pursuant to the Federal Data Protection Act you have the right to obtain information about your saved data free of charge as well as, where applicable, the right to have your data rectified, blocked or deleted.

Contact Person for Data Protection

In our Legal Notice you will find our contact information for enquiries, rectification, blocking or deletion of your data, objections to the use of your data for advertising or marketing or survey purposes, the revocation of consents or if you have other questions or concerns about data protection issues. In order to ensure the protection of data, the Federal Data Protection Act also provides for additional bodies which are to ensure compliance with the prevailing data protection requirements and which will assist you in enforcing your rights. The regulatory authority with jurisdiction over us in this regard is:

State Office for Data Protection Supervision (Landesamt für Datenschutzaufsicht)
Promenade 27
91522 Ansbach
Tel.: +49 (0)9 81 – 53 – 1300
Fax: +49 (0)9 81 – 53 – 5300

Use of Cookies

We use cookies on different pages of our website to make our offer more user-friendly, more effective and more secure. Cookies are small text files which are placed or saved on your computer and which contain encrypted information about the content of your visit as well as the data you entered. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit has ended. Some cookies remain on your computer as so-called “persistent cookies”. These can be retrieved the next time you visit our website and enable the website to identify your browser as well as to enable the provision of diverse service functions. Cookies do not cause damage to your computer and do not contain any viruses. You can configure your browser at any time so that it will block or directly delete cookies. If you do this, please follow the instructions of your browser manufacturer. However, we would point out that this may cause some of the functions on our web pages to no longer be fully available and therefore recommend that the cookie functions remain enabled.

Protection against Abuse/Security

We use up-to-date technological and organisational measures to protect our website and our other systems against loss, destruction or unauthorised access. You should always treat your login data as confidential and close your browser when you have finished visiting our website, in particular if you share the use of your computer with other people.

Physical Security:

Data centres are geographically disbursed and are not recognisable as such from the outside. Street addresses are given only upon request. Entrances and server rooms are monitored by video surveillance. Entry is granted only to authorised contract partners by appointment; the visitors must be able provide proof of identity upon arrival. Authorised representatives require a written confirmation from the contract partner. Access to the server rooms is only possible when accompanied by an employee. The uninterrupted supply of electricity is guaranteed by a battery, which has a 15-minute capacity, and an emergency diesel generator. Air vents in the double floor control the climate. A modern early fire detection system is connected directly to the local fire department’s central fire alarm system. The security firm is automatically notified in the event of malfunctions in the system.

Network Security:

Highly redundant internet connections, including to the largest German internet exchange DE-CIX, ensure the smooth exchange of data. All existing upstreams and peerings will be integrated into the backbone by the most modern routers in order to increase the network’s performance.

System Security:

Security updates are continuously installed on the servers. Central backup servers are available to store backup data. The RAID-1 hard drive system reduces the likelihood of a loss of data. Our “24/365-Stand-by-Service” provides individual support by qualified technical staff.

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